Kayako Fusion Helpdesk Kayako Fusion is a helpdesk solution that helps organizations to work more effectively as a team and provide a better customer experience. Your customers’ support history can be tracked in a single place. You can access it from anywhere. Kayako Fusion provides accessible and powerful business-grade support tools. The entire customer’s support history is tracked in a single place. You can access it from anywhere. Being your central and collaborative inbox, Kayako allows you to receive tickets through your website and helpdesk, and to import email from your mailboxes.
Proactive live chat, geographical visitor monitoring, click-to-call and screen sharing available can help you to turn your website visitors into customers. Workflows and SLAs can be enforced, while common tasks can be automated.
Kayako Fusion Helpdesk Kayako’s innovative Instant Response System allows you to quickly deliver knowledgebase answers. Step-by-step troubleshooters and a rich knowledgebase can be published. Knowledgebase ratings and customer satisfaction surveys can be useful in generating reports and measuring performance to determine areas for improvement. You can quickly integrate or extend your help desk with the help of a developer network, developer tutorials and docs, rich APIs, and access to source code.
Features of Kayako Fusion Helpdesk:
- Multi-channel customer support
- Powerful automation tools
- Real-time visitor monitoring and live chat
- A collaborative inbox
- VoIP service provides
- One-click remote desktop
- Powerful reporting
- creating step-by-step
- feedback surveys and ratings
- Instant screengrab sharing